Returns

Returns & Refunds Policy

At LeLune Bébé, we want you to feel completely confident with your purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase is required

Non-returnable items

For hygiene and safety reasons, certain items may not be eligible for return. This includes:

  • Worn or used items

  • Items damaged after delivery

  • Final sale or clearance items (if applicable)

Return Process

To initiate a return, please contact us at:
📩 support@lelunebebe.com

Include your order number and the reason for your return. Our support team will guide you through the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.

We will gladly offer a replacement or full refund at no additional cost.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please request a return and place a new order.

Contact

If you have any questions about your return, feel free to contact us anytime:
📩 support@lelunebebe.com

We are committed to providing a smooth and transparent shopping experience for all our customers.